1. Introduction

These Terms and Conditions govern your use of northodoxian.com and any related services provided by Baltic Music Group.

2. User Agreement

By accessing or using our website, you agree to abide by and be bound by these Terms and Conditions.

3. Ordering and Payment

• You can place orders for products on our website. Prices and payment methods are provided on the website.
• Shipping costs and delivery times are detailed on our website.
• Returns and refunds are subject to our Return Policy.
  
  

4. Intellectual Property

All content on our website, including text, images, and logos, is owned by Baltic Music Group and protected by copyright and trademark laws.

5. Liability and Dispute Resolution

• We are not liable for indirect, incidental, or consequential damages.
• Any disputes will be resolved according to the laws of Estonia.
  
  

6. Termination

We reserve the right to terminate or suspend user accounts and access to our services at our discretion.

7. Returns

• Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 14 days of receiving your order. We will arrange for a replacement or refund, including any applicable shipping costs.

• Change of Mind: If you change your mind about a purchase, you may return the item(s) within 14 days of receiving your order. The item(s) must be in their original condition and packaging, and you will be responsible for the return shipping costs. Once we receive the returned item(s) and verify their condition, we will issue a refund for the purchase price, excluding any initial shipping costs.
  
  

8. Exchanges

If you wish to exchange an item for a different size or another product, please contact us within 14 days of receiving your order. You will be responsible for the return shipping costs, but we will cover the shipping costs for the replacement item.

9. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

• Contact our customer support team through our Contact Us page, providing your order number and a description of the issue.
• Wait for instructions from our team regarding the return process. We may require additional information or photos to assess the situation.
• Pack the item(s) securely in their original packaging, including all accessories and labels.
• Ship the item(s) to the address provided by our customer support team. Please use a trackable and insured shipping method to ensure the safe return of your item(s).
  
  

10. Refunds

Once we receive the returned item(s) and inspect their condition, we will process your refund or exchange within 7 business days. Refunds will be issued to the original payment method used for the purchase.

11. Additional Information

• Please note that we cannot accept returns or exchanges for digital downloads, gift cards, or items that are not in their original condition and packaging.
• If you have any questions or need further assistance, please do not hesitate to contact our customer support team through our Contact Us page.

12. Changes to Terms and Conditions

We may update these Terms and Conditions periodically. The latest revision date will be provided. (15.09.2023)